www.illinois.gov

Pat Quinn, Governor

State Links Skip to Content Skip to State Links

 Government
 Business
 Employment
 Education
 Health & Safety
 Family & Home
 Travel & Recreation
 About Illinois
 Illinois.gov

Stay Informed

Your Government


Illinois Flag Honors

Inspector General


 IGNN: State/All Press Release

ILLINOIS NEWS
The State of Illinois News page provides access to the Illinois Government News Network and all state press releases.


FOR IMMEDIATE RELEASE
August 21, 2009

Governor Quinn Signs Bill Advancing One-Stop Social Service Help Line in Illinois
2-1-1 Initiative Connects Illinoisans to Critical Services

CHICAGO – August 21, 2009. Governor Pat Quinn today signed the 2-1-1 Service Act to advance the development and implementation of a health and human services help line for the people of Illinois. The hotline will be a 24-hour, one-stop telephone number that will connect citizens to a variety of social services.

“This legislation advances our efforts to provide a one-stop help line that connects callers with vital services and programs across various state agencies,” Governor Quinn said. “I’m excited to get 2-1-1 rolling so that we can better serve the people of Illinois.”

The 2-1-1 Service Act allows the Illinois Department of Human Services to identify a lead organization to plan and implement the statewide information and referral system for health and human services. It is anticipated the 2-1-1 will be active across the state by early 2010.

In July of 2000, the Federal Communications Commission reserved the 2-1-1 dialing code for “community information and referral services.” As 9-1-1 is the phone number to call in case of emergencies, 2-1-1 provides individuals with community programs, government agencies, health organizations and other services to help them address their specific needs.

The hotline will streamline access to service delivery networks for people throughout the state. Once the individual dials 2-1-1, they will be connected to a call center where they will speak to a professional information and referral specialist who will refer or connect the caller to the correct agency based on the services needed.

SB 1922, sponsored by Sen. Susan Garrett (D-Lake Forest) and House Minority Leader Tom Cross (R-Oswego), passed unanimously in both chambers.

“2-1-1 allows people to give help and get help,” said Greg Cott, President of United Way of McLean County and Treasurer of United Way of Illinois. “It is also a perfect example of how public-private partnerships can create innovative solutions that make a meaningful difference. I thank Senator Garrett, Representative Cross and Governor Quinn for working to make statewide 2-1-1 a reality."



RAW TAPEGovernor signs bill creating statewide 211 social service hotline.

RAW TAPEQ & A w/Governor Quinn.


###

News Categories

 State/All
 Governor's Office
 Lt. Governor's Office
 Agriculture
 Budget/Fiscal
 Business
 Children/Families
 Culture
 Disabilities
 Economic Development
 Education
 Environment
 Flag Honors
 Health/Human Services
 History
 Infrastructure
 Opportunity Returns
 Recovery
 Safety/Security
 Technology
 Tourism/Recreation
 Transportation
 Workforce/Jobs

News Resources

 Search the News
 IIS Radio News
 RSS News Feeds
 e-News Subscriptions
 Communications Office
 Privacy Statement

Features

Sign up for an e-news subscription
Copyright © 2014 State of Illinois Site Map | Illinois Privacy Info | Kids Privacy | Web Accessibility | Contact Us