www.illinois.gov

Pat Quinn, Governor

State Links Skip to Content Skip to State Links

 Government
 Business
 Employment
 Education
 Health & Safety
 Family & Home
 Visiting
 About Illinois
 Illinois.gov

Stay Informed

Your Government


Illinois Flag Honors

Inspector General


 IGNN: Main State Page Press Release

ILLINOIS NEWS

FOR IMMEDIATE RELEASE
April 28, 2013

Governor Quinn Announces New Human Services Digital Record System Saves Time and Resources
Will Eliminate Seven Million Documents per Year and Reduce Client Response Time from Days to Seconds

CHICAGO – Governor Pat Quinn today announced a new digital record system at the Illinois Department of Human Services (DHS) that will eliminate more than seven million documents per year is already reducing response times for client service from days to seconds. The announcement is part of Governor Quinn’s commitment to reduce government waste and save taxpayer money.

"Our human services caseworkers can best serve their customers by spending time with them, not battling wasteful paperwork,” Governor Quinn said. “This system will allow us to increase accountability while eliminating millions of pieces of paper from the process, helping our caseworkers focus on the needs of their clients.”

DHS is using IBM software to digitize three forms critical to the benefit eligibility determination process: calculation sheets, the combined application form and the chronological record of case processing. Digitizing these forms will eliminate more than seven million pieces of paper annually. With the new system, these forms are electronically filed, which produces an immediate paper savings. It also eliminates the need to wade through more than 100 million pieces of paper stored in case files at local offices and warehouses throughout the state when case workers need to retrieve and update information.

“This solution is an excellent example of state government and private industry working together to develop strategies for maximizing our limited resources,” DHS Secretary Michelle R.B. Saddler said. “Just as important, it helps us streamline our local offices and improve efficiency, which in turn enhances the workplace, employee morale and service to our customers.”

The IBM system cost $325,000 but paid for itself in just three months with the savings that were realized from its use by more than 2,000 DHS caseworkers. Caseworkers input information into the system and the system automatically determines program eligibility and stores the electronic forms in a central repository for later retrieval. Caseworker time spent retrieving information has gone from days to just seconds, which has been a big boost to customer service.



###

News Categories

 State/All
 Governor's Office
 Lt. Governor's Office
 Agriculture
 Budget/Fiscal
 Business
 Children/Families
 Culture
 Disabilities
 Economic Development
 Education
 Environment
 Flag Honors
 Health/Human Services
 History
 Infrastructure
 Opportunity Returns
 Recovery
 Safety/Security
 Technology
 Tourism/Recreation
 Transportation
 Workforce/Jobs

News Resources

 Search the News
 IIS Radio News
 RSS News Feeds
 e-News Subscriptions
 Communications Office
 Privacy Statement

Features

Sign up for an e-news subscription
Copyright © 2014 State of Illinois Site Map | Illinois Privacy Info | Kids Privacy | Web Accessibility | Contact Us